Do you think that most “people skills” training is a waste of money because nothing changes after the training?
Do you ever wonder why so much behavior-focused “training” doesn’t stick?
Or why someone agrees to change their behavior and really means it – but then they slip back to the “old” behavior that was a problem in the first place?
If the answer to any of these questions is “yes”, this blog may help to make things clearer.
It is a continuation of our earlier blog called “The 6 Major Reasons Why ‘People Skills’ Training Doesn’t Work – and 6 Action Steps to Fix It” which identified 6 reasons why “people skills” training often fails and provided 5 Action Steps to fix it while directing the reader to this blog for the Action Step to fix Reason #6.
The goal of “The 6 Major Reasons…” was to help make training work better.
This blog is dedicated to the 6th reason for the failure of training.
And, it provides an Action Step to fix the problem before moving on to the CLARITY that comes from understanding CAUSE.
- The Learning Focuses only on a Person’s Behavior and Doesn’t Focus on the Cause of the Behavior.
If the training only focuses on behavior itself, it’s predictable that management might conclude that the reason someone doesn’t change after training is simply “bad attitude” or “not paying attention” or even “not enough training”, while the real reason that the training didn’t work is very subtle and consistently overlooked.
For managers, there might be a huge advantage in understanding the real reason or cause why the behavior doesn’t change – so that they can improve the efficiency and effectiveness of employee learning and growth.
Before we jump into the explanation of the real reason or cause why someone doesn’t change, it’s important to agree on the definition of behavior. Continue Reading